Frequently Asked Questions
- Are orders from another provider accepted at the lab?
Yes, our office is contracted and staffed by Pathgroup that will complete outside lab orders from other providers. Your provider will receive the results from Pathgroup. Outside labs orders do not come back to Island Family medicine.
- Do you accept out of state checks?
Unfortunately, we do not accept check from out of state at this time.
- Do you have a DOT certified provider?
Yes, Dr. J. Seaborn Blair III is approved by Federal Motor Carrier to perform DOT physicals. Please note that most insurance companies do not cover this type of physical exam and you will be responsible for payment at the time of services.
- Do you perform x-rays?
Yes, our office offers up to date digital radiography. Your x-ray can be read by one of our providers or we will be happy to provide you with the image for you to take back to the ordering provider.
- Do you take walk-ins that are not established patients?
Yes, we strive to accommodate all patients that have an urgent or acute problem whether you are an established patient of IFM or not. We accept walk-ins at 8:00AM and 1:30PM on a first come first serve basis Monday – Thursday and 8:00AM on Friday. Please be aware that although we do everything we can to eliminate your wait time, this type of appointment can experience longer than normal wait times.
***Important*** We are not an urgent care facility, so if your insurance requires you to be seen at an urgent care, we do not file claims as an urgent care.
- How do I become a new patient of Island Family Medicine?
Please stop by our office or print out our New Patient Packet and return to our office. You will need to request all your medical records be sent to our office or complete a medical records release form and have our office request your records for you. Once your medical records have been received in our office, one of our staff members will contact you to schedule an appointment.
- I need my medication refilled, what should I do?
Please contact your pharmacy to initiate a refill request or login to the patient portal and request a refill. Please allow up to 48 hours for a refill request to be processed.
- What credit cards do you accept?
Yes, we accept MasterCard, Visa, Discover and American Express.
- What is a wellness physical?
A wellness physical is typically covered at 100% by your insurance company and has specific guidelines set forth by your insurance company to be covered at this visit. Preventative care such as immunizations and annual screenings including required labs, will be discussed. If you are requesting medication refills and addressing chronic medical problems, this will need to be done in another face to face visit.
- What is your practice no show policy?
Our office understands that life happens, however we request that if you will not be able to make your regularly schedule appointment, please contact our office at 910-329-9916 24 hours before your appointment to avoid the $25.00 No Show fee.